At Mouse & Grape, we are committed to protecting your privacy and to promoting the responsible consumption of alcohol. The Company is committed to valuing, protecting and respecting your right to privacy at all times. This Policy governs the use of personal data which you provide to us via our website (“the Site”).
Personal data is any or all data relating to a natural person who is identified, or can be identified, from the data. We will not disclose information about our customers to third parties except where it is part of providing a service to you – for example in organising for a product to be sent to you, carrying out credit and other security checks and to help us to understand the hampers, cheeses, wines and other services we can best provide you. We will never sell your data to third parties.
Our site may contain links to other sites. Please be aware that if you choose to click on those links, your data may be processed by other organisations hosting those sites. We cannot control or monitor this, and you should make reference to their own Privacy Policies.
Who we are
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Mouse & Grape Ltd the Site is owned and operated by us
- Our company number is 13102651
Knowing your rights
You have a number of rights under data protection laws; these are listed below:
– The right to be informed
– The right of access
– The right to rectification
– The right to erasure
– The right to restrict processing
– The right to transfer your personal data (portability)
– The right to object
You also have rights under the GDPR to:
- know what personal data we hold about you, and to make sure it’s correct and up to date
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it
- object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to firstname.lastname@example.org and we will provide any or all information in response to your request.
If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK.
Why do we collect your data?
We collect, use and store your personal data so that we can offer you the products and services you expect from us and to power our site analytics. We collect your personal data in order to process and deliver your orders, to personalise, report on and improve the products and services we provide and to send you our latest promotions or news via email.
How do we collect your personal data?
When you visit our website, buy wine or cheese from us, book a tasting event, create an account or sign up to our mailing list we collect the information you give us, such as your name, your delivery address and your billing address. This enables us to communicate with you about your order and to improve your customer experience, for example, by holding an account for you so that you do not need to input your details each time you place an order.
What data do we collect?
If you communicate with us by e-mail or by our contact form on our website, we will collect your name and e-mail address and any other content that you send to us in the body of the mail. We do not collect any other personal data by any other method.
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you fill in a form, sign up for updates, join us on social media, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
How is your data used?
If you registered your email with us on an occasion such as, but not limited to, making a purchase, registering on our site or entering a social media or email competition, we may update you on our latest products, news and special offers via email with your consent. We will not sell, or make available, your name, address, email address or any other personal information to any third party without your permission. Your data will only be stored in the UK.
The steps we take to secure your data include:
- Limited access to the website backend by a limited number of authorised users who have agreed to abide by the GDPR
Accessing your data
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to email@example.com
Storage methods and duration
We will not keep your personal data for longer than is necessary for the purposes described in this policy. We will keep personal data while your account is active. The information may be retained and used by Wine at Home for a reasonable period, reflecting our need to meet any legal or regulatory requirements, or to resolve a legal dispute. We may also keep different types of personal data for different lengths of time (for instances, we may need to keep certain personal data relating to your purchases in order to comply with HMRC’s VAT reporting requirements). This means we may retain information after an individual ceases to use our services or after the individual has ceased interacting with us. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain browsing history for a reasonable period after it was generated.
Protecting your security
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed, and your credit rating is unaffected.
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal data.
We are committed to being a responsible supplier of alcohol and promote a responsible attitude to drinking. We may use personal information provided by you in order to conduct appropriate age verification checks. Personal information that you provide may be disclosed to an age verification agency, which may keep a record of that information. This is done only to confirm your age.
Checking your Details
If you wish to verify the details you have submitted to us, you may do so by contacting us using the details provided below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your email and password.
Effective Date: 10-Nov-2022
Last Updated: 10-Nov-2022
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use
Manage cookie preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
If you are using any other web browser, please visit your browser’s official support documents.
Mouse & Grape Ltd is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information which we hold about you and your right of access can be exercised in accordance with the Act.
Please feel free to provide us with feedback at any time – good or bad! Customer service is at the forefront of everything we do, and it is important to us that you are happy with the service and products you have received. We will always do our best to rectify any mistakes or resolve any potential problems to ensure that we continue to meet the highest standards of service. We also like to hear from our customers so that we can continue to improve our website and our service.
If you have any questions about the Site or this Policy, or you wish to make a Subject Access Request, then please contact us as follows, making your request or query clear:
Postal address: 118-120 Marsh Road Pinner HA5 5NA
We may change this policy from time to time, in response to changes in the law or for administration reasons. Any changes will immediately be posted on the Site and you will be deemed to have accepted the amended Policy if you continue to use the Site afterwards. You should therefore regularly review this Policy.