The costs of delivery will be as displayed to you on our website or will be included in the price of the product. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If there is a risk of a delay five working days plus you may contact us to request cancellation of the order and we will consider a refund for any order you have paid for but not received.
We use Parcel Force for most of our deliveries or a member of the Mouse & Grape team will hand deliver your order. Our aim is to deliver all accepted orders on either your chosen delivery date or within 3 – 5 working days from the order date to mainland addresses.
Although we make every effort to ensure orders are delivered on time, all delivery dates and times are estimates and not guarantees. We are able to deliver to both residential addresses and business addresses in the UK mainland. Before completing your purchase, you must provide detailed delivery instructions for the courier as to where your delivery should be left in the event nobody is present to receive the order. If there is nobody due to be present at the delivery address on the estimated delivery date who can refrigerate the cheeses, we are unable to accept liability for perished goods.
If your order does not arrive on your chosen delivery day please let us know as soon as possible, and we will investigate. If your order or part of your order is broken in transit, we will issue a refund for the broken items only or arrange a replacement.
Should your order arrive damaged we ask that you either refuse the entire delivery or note down the damage with the delivery driver when receiving the goods. If the wrong products are delivered to you in error, we will replace them (provided we can still supply the product(s) from stock) or have them returned to us and issue a refund. You will not be liable for any additional delivery charges. When your delivery arrives we suggest you store and or recycle packaging materials in a responsible manner.
Mouse & Grape T&Cs 1st December 2021